qjili Frequently Asked Questions

You must be at least 21 years old to register and play at qjili. This is a strict requirement set by PAGCOR (Philippine Amusement and Gaming Corporation) for all licensed online gambling platforms in the Philippines. qjili enforces this through mandatory identity verification during the KYC process. Any account found to belong to a player under 21 will be permanently closed and any winnings forfeited.

qjili requires at least one valid government-issued photo ID for KYC verification. Accepted documents include a Philippine passport, SSS/GSIS ID, PhilHealth card, driver's license, PRC license, or UMID card. You will also need to submit a selfie holding the ID. For withdrawal requests above a certain threshold, a proof of address such as a recent utility bill or bank statement may also be requested. Verification is typically completed within 24 to 48 hours.

On the qjili login page, click "Forgot Password" below the password field. Enter the email address linked to your account and we will send you a password reset link. The link expires after 30 minutes for security purposes. If you no longer have access to that email address, contact qjili support via live chat with your registered mobile number ready for identity verification. Never share your password reset link with anyone.

No. qjili strictly enforces a one-account-per-player policy. Creating multiple accounts — whether to claim duplicate bonuses or circumvent a restriction — is a direct violation of our Terms and Conditions. Duplicate accounts detected by qjili's verification systems will be permanently closed and any associated funds may be confiscated. If you believe a duplicate account was created in your name, contact our support team immediately so we can investigate and secure your identity.

To permanently close your qjili account, log in and navigate to Account Settings, then select "Close Account." You will be prompted to confirm your identity and withdraw any remaining balance before closure is processed. Alternatively, contact our support team via live chat. Note that if you are closing your account due to gambling-related concerns, qjili's self-exclusion tool is specifically designed for this purpose and includes additional safeguards against re-registration.

The minimum deposit at qjili is ₱100 for GCash and PayMaya. For bank transfer methods like BPI, BDO, and Metrobank, the minimum is ₱200 due to processing requirements. There is no maximum deposit limit for standard verified accounts, though high-value deposits above certain thresholds may require additional identity verification in line with PAGCOR anti-money laundering compliance rules. All deposits are credited to your qjili wallet in Philippine Peso with no conversion fees.

GCash withdrawals at qjili are among the fastest available. For fully verified accounts, GCash withdrawal requests are typically processed within 15 to 60 minutes during operating hours (8:00 AM to 12:00 AM PST). Requests submitted outside these hours are queued and processed first thing the following morning. First-time withdrawals may take slightly longer as our finance team completes an initial security review. Make sure your GCash number matches the mobile number registered on your qjili account.

qjili does not charge any platform fees for standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking with your bank or e-wallet provider for their latest fee schedules. qjili will always display the exact amount that will be credited to your wallet before you confirm a deposit, so there are no hidden surprises.

The minimum withdrawal amount at qjili is ₱200 for GCash and PayMaya, and ₱500 for bank transfers (BPI, BDO, Metrobank). Withdrawals can only be made to an account or e-wallet registered in your own name — third-party withdrawals are strictly prohibited under qjili's anti-money laundering policy. Your KYC verification must be completed before your first withdrawal is approved. Keeping your account details up to date ensures smooth and timely processing every time.

If your deposit has not appeared in your qjili wallet within 30 minutes, first check that the transaction was completed successfully on your GCash, PayMaya, or banking app and that the funds were actually deducted. If the deduction was made but the credit has not appeared, take a screenshot of your payment confirmation and contact qjili support via live chat. Provide the reference number from your payment app and our team will trace the transaction and credit your account manually if needed.

Yes. All games on qjili use certified Random Number Generator (RNG) technology, ensuring that every spin, card draw, or game outcome is completely random and cannot be predicted or manipulated. qjili operates under PAGCOR regulation, which requires regular auditing of game fairness and RNG integrity. JILI slots, in particular, are developed by a reputable game provider with publicly documented RTP (Return to Player) percentages available in each game's information panel.

RTP (Return to Player) varies by game title. Most JILI slots available on qjili have an RTP ranging from 96% to 98%, which is competitive by industry standards. The RTP for each specific slot game is displayed in the game's information or paytable section — tap the "i" icon inside the game to check. Keep in mind that RTP is a long-term statistical average, not a guarantee of returns in any single session. Volatility also affects how often and how large payouts occur.

Absolutely. qjili is fully optimized for mobile play on both Android and iOS devices. You can access the entire game library directly through your mobile browser — no app download required. The qjili website uses a responsive design that adapts seamlessly to smartphone and tablet screen sizes. For the smoothest experience, we recommend using a stable WiFi or 4G/5G connection, especially for live dealer games and sabong live streams where real-time video quality matters most.

qjili's online sabong section streams live cockfighting matches from licensed arenas across the Philippines. You watch the live video feed and place your bet on either the Meron (favored cock) or Wala (underdog) before the fight begins. Odds are displayed in real time. Winnings are credited to your qjili wallet immediately after the fight result is confirmed. Sabong on qjili follows the same rules as traditional cockpit betting, brought to your screen from anywhere in the country — Manila, Cebu, Davao, and beyond.

A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must bet your bonus amount before the funds become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in eligible bets before that bonus converts to real cash. qjili displays the wagering requirement clearly on every promotion. Different games may contribute different percentages toward completing the wagering requirement — slots typically contribute 100%.

Yes. qjili rewards regular players through a tiered loyalty program. As you play and accumulate points from real-money wagers, you progress through loyalty tiers — each unlocking better benefits such as higher withdrawal limits, exclusive reload bonuses, dedicated account managers, and priority customer support. VIP members also receive invitations to special promotions tied to major Philippine events and sporting occasions like PBA championships and major boxing matches. Details on the current tier structure are available inside your qjili account dashboard.

Bonuses at qjili can be forfeited for several reasons: making a withdrawal before completing the wagering requirement, violating the one-account-per-player rule, using bonus funds on ineligible game categories, or breaching any other condition stated in the specific promotion's terms. Bonuses also have an expiry window — unused bonus funds and incomplete wagering requirements are cancelled after the stated validity period. If you believe your bonus was cancelled in error, contact qjili support with your account details and our team will review your case.

Log in to your qjili account, go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Once your chosen limit is reached within the period, no additional deposits will be accepted until the period resets. Lowering your limit takes effect immediately. Increasing it requires a mandatory 7-day cooling-off period — a deliberate design choice to protect against impulsive decisions.

qjili's self-exclusion tool closes your account for a chosen period — options range from 6 months, 1 year, 3 years, 5 years, or permanently. During the exclusion period, you will not be able to log in, deposit, place bets, or receive any promotional communications from qjili. Self-exclusion cannot be reversed before the chosen period ends — this is intentional and non-negotiable. After the period ends, reinstatement requires a written request and a mandatory reflection period. For gambling-related concerns, we also recommend contacting PAGCOR's responsible gaming helpline.

qjili uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information and financial data are stored securely and are never sold to third parties. qjili complies with the Philippine Data Privacy Act and PAGCOR's data security requirements. Payment transactions are processed through PCI-DSS compliant gateways. You can review our full data handling practices in the Privacy Policy page.